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IT SUPPORT ASSITANT

Ryden is an independent commercial property practice with offices in Edinburgh, Glasgow, Aberdeen, Leeds, London, and Manchester.  

We are a multi award-winning firm, offering expert advice to property occupiers, owners, developers, housebuilders and investors, as well as to the public and education sectors.  

An exciting opportunity has arisen for an enthusiastic, keen and curious 1st line IT Support Assistant.  We are looking for a positive, proactive individual with IT and customer service skills to join our IT team.

This is a fantastic position for someone looking for their first role in IT, and offers the opportunity to learn new skills and develop a career with us.

What will I be doing?

You will be the first point of contact for colleagues seeking technical assistance via the IT help desk, phone or email.

Set up, management and termination of corporate network and email accounts

Provide software and hardware support and troubleshooting for local and remote company colleagues

Assist with network monitoring and administration

Assist with desk and mobile telephone support

Support all IT support and security initiatives with a focus on up-time, stability of resources and employee assistance 

Support AWS and Google cloud servers

Where will I be working?

No day will be the same.  You will have a mix of home and office working and will be required to travel regularly between all our offices. Your home office will be Edinburgh with one day a week in Glasgow.

What skills should I already have?

Most importantly we want you to be keen, enthusiastic, friendly, helpful and patient.  Ideally we would like you to have a working knowledge of Gmail, Google Worksuite, MS Windows and Desktop/Server support.

If you would like to apply, please send your CV and covering letter to Jennifer.Marshall@ryden.co.uk